Thursday, March 22, 2012

EA Games and The Sims Social

I promised myself I wasn't going to write about this, but I need to rant.  If you don't feel like reading a rant I'd highly recommend skipping this post.

I love The Sims.  Or maybe it's more accurate to say I used to love The Sims because I'm never playing it again.  I have played The Sims since 7th grade when I went over to my friend Paige's house and she showed it to me.  I've owned several editions of The Sims and countless expansion packs.

I was really excited when The Sims Social came out because I thought it would be a great way to play The Sims with my friends, and it was free!! I hyped it up to my peer group, and even got my boyfriend playing.  And then one day I stopped cold turkey.

The Sims Social was buggy sometimes, quests would be announced but wouldn't show up, my skirt would appear and disappear, floors were missing, accomplishments wouldn't be recorded, but none of that is why I quit.  I quit because one day I finished a quest and my game wouldn't load.  I finished building a room in my house, and this completed the quest.  A box would pop up telling me about it, and as soon as I'd close out of that pop-up, I'd receive an error message.  Every time I logged in the same thing would happen.

After a few days I reached out to EA customer service. At first they were really responsive.  I got a case number and a real human being emailed me (albeit with a form response) and I went though all the basic troubleshooting but to no avail.  Clearly the issue was a bug in the software and not something on my end.

After a few days of emailing, my customer service rep told me he needed to escalate my problem to his manager, but after that I didn't hear back from EA.  I gave it a few days, and then I emailed EA. No response. I emailed them again. No response.  I went on their site and emailed their formal customer service system.  No response.

After two weeks of this I emailed them again, explaining that I was upset with their level of service and that my game still wouldn't move past the error message.  I told them I was quitting the game and would never play or purchase EA products ever again.  And that was the end of it.

The end until today, when ONE MONTH after they stopped getting back to me they emailed me again with a survey and an apology.  A month in a game that rewards you for each day you play?  It's total crap.     I'm more mad than ever and I'm standing by my commitment to boycotting their goods and services. Rant over.


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